Privacy Policy

Who is responsible for your data

SWASTIKA FABRIC CARE SERVICES LLP (Tumble Days), Shop No. 5, Ground Floor, The Sapphire Mall, Opp. Orchid Petals, Sector 49, Gurugram, Haryana 122018, India. decides how your personal data is used, and is the "Data Fiduciary" under India's Digital Personal Data Protection Act, 2023. This notice covers the Tumble Days website, the mobile app and Tumbly, our chat and voice assistant.

Questions, requests and complaints about your data go to our Grievance Officer at Tumbledays.gurugram@gmail.com, or through the form at /data-request.

What we collect, and why

Your name, mobile number and email address: to book and confirm pickups, deliver your order, send you updates about it and answer you.

Your pickup addresses, PIN code and, if you choose to share it, your location: to check we serve your area, send the right store and help the driver find you. Location is taken only when you tap Share my location, Use my current location, or Share my current location on the page your booking email links to; it is never tracked in the background.

Your orders, bills and payments: to do the work, take payment and keep the records the law requires. Card and UPI details are entered with Razorpay, not with us.

What you type or say to Tumbly, including voice calls (recorded and transcribed): to answer you, make the bookings you confirm, let our team take over a conversation, and check and improve Tumbly's answers.

Your reviews: to improve our service.

A random id for your browser or app install, and, only if you accept all cookies, the pages you visit and how you found us: to keep a chat and a booking together, and to understand what brings people to us.

If you sign in to the app: your login (email, managed by Clerk) and a push notification token, to show your orders and tell you when they move.

On what basis

When you book, sign in or contact us, you give us your details for that purpose, and we use them for it (the Act's section 7(a)). We record your chats and calls, use analytics cookies and send you offers only with your consent, which you can withdraw at any time. We keep bills and payment records because tax law requires it.

Withdrawing consent stops what depended on it from then on; it does not undo what was done before. Some things, such as a pickup in progress, need your details to continue.

Tumbly, our AI assistant

Tumbly is an AI assistant and can make mistakes. It does not make legal, medical or financial decisions about you; bookings and prices are confirmed by our team. Please do not share passwords, card numbers, health details, or a code from your bank or a payment app in the chat. Tumbly may ask for the code we email you to confirm it is you, and may offer to email your order's details to the address we have on file instead of showing them in the chat. If Tumbly recorded something wrong about you, tell us and we will correct it.

Who processes it for us

These companies process your data on our instructions, only for the purposes above: Tiruvi (Corva: our customer records, Tumbly's chats and calls, bookings and emails; Orbo: orders, deliveries and bills); Google (the AI that runs Tumbly, and maps on Android); Vercel (hosting and, only if you accept all cookies, a count of the pages visited); Neon (database); Clerk (app sign-in); Razorpay (payments); Expo (app notifications); Resend (email); Meta (WhatsApp, if you message us there); Apple (maps on iPhone).

Some of them store or process data outside India. We do not send data to any country the Government of India has restricted. We do not sell your data, and we share it with others only where the law requires.

How long we keep it

Chats and call recordings: one year, then deleted. Orders and your customer record: while you use our service, and erased when you ask, except that bills and payment records are kept for eight years because tax law requires it. Records of who did what in our systems: at least one year. Your requests about your data: three years after we answer. Cookies: one year. An app install we have not heard from in a year is forgotten.

Your rights

You may ask us for a summary of the personal data we hold about you and what we do with it, and who we have shared it with; to correct, complete or update it; to erase it; to withdraw a consent; and to name someone who can use these rights for you if you die or cannot act yourself.

Use the form at /data-request, write to Tumbledays.gurugram@gmail.com, or, in the app, use Delete my account under Account. We may check that the request is yours. We answer within 30 days.

If you are not satisfied with how we handle a complaint, you may complain to the Data Protection Board of India.

Children

Our service is for adults. If you are under 18, please ask a parent or guardian to book for you. We do not knowingly collect a child's data, and we do not track or target ads at children.

Keeping it safe

Data travels encrypted, is stored encrypted, and only the people who need it can see it; access is logged. If a breach affects your data, we will tell you and the Data Protection Board of India without delay, with what happened and what you can do.

Changes and languages

If we change this notice, the new version appears here with a new date, and we tell you if the change matters to you. This notice is also available in Hindi (/privacy/hi); ask us for any other language listed in the Eighth Schedule of the Constitution.